Terms & Conditions

1. Terms & Conditions

1.1 Our Services

VirtualCRMs provides access to a customer relationship management (CRM) software platform and related tools designed to help businesses manage contacts, leads, pipelines, communications, workflows, automations, and customer data.

Services may include, but are not limited to:

• CRM software access
• Contact and lead management
• Sales pipelines and automation
• Reporting and analytics
• Third-party integrations
• Platform support and maintenance

Specific features, usage limits, and service levels are defined in the applicable subscription plan, service agreement, or invoice.

1.2 Payment & Billing

VirtualCRMs operates under subscription-based and usage-based billing models. Payments are due in advance unless otherwise specified. Standard payment terms are Net 7. Failure to pay may result in account suspension.

All fees are non-refundable except as expressly stated in these Terms.

1.3 Refund Policy

Due to the digital nature of the platform, refunds are not provided once system access has been granted, except in verified cases of non-delivery of services.

1.4 Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

1.5 Platform Use & Prohibited Conduct

The VirtualCRMs platform may only be used for lawful business purposes. The following activities are strictly prohibited:

1.6 Limitation of Liability

The platform is provided “as is.” VirtualCRMs shall not be liable for lost profits, business interruption, or data misuse caused by user actions. Total liability shall not exceed the fees paid by the client in the three (3) months preceding the claim.

1.7 Governing Law

These Terms shall be governed by the laws of the State of Florida, USA, and the Republic of Nicaragua. Disputes shall be resolved in Managua, Nicaragua.

2. Data Processing Addendum (DPA)

2.1 Roles

• Client: Data Controller
• VirtualCRMs: Data Processor

VirtualCRMs processes data solely on the documented instructions of the Client.

2.2 Obligations

Clients confirm they have lawful grounds to collect and process data. VirtualCRMs shall process data only for providing CRM services and maintain reasonable security measures.

2.3 Data Breach & Deletion

In the event of a confirmed data breach, VirtualCRMs will notify the client without undue delay. Client data may be deleted after termination following a reasonable retention period.

3. Acceptable Use Policy (AUP)

The platform may be used only for legitimate business purposes. Users may not engage in illegal, abusive, or fraudulent activities, distribute malicious content, or attempt to reverse engineer the platform.

Violations may result in immediate suspension and termination without refund.