Privacy Policy

VirtualCRMs.com (“VirtualCRMs,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data of users who access or use our customer relationship management software platform (the “Platform”).

This Privacy Policy explains how we collect, use, disclose, and protect information when you use VirtualCRMs.com.

1. Information We Collect

1.1 Information You Provide

We may collect information that you voluntarily provide, including:

• Name, company name, job title
• Email address, phone number
• Billing and payment information
• Account credentials
• Any data you upload, store, or manage within the Platform (“Client Data”)

1.2 Information Collected Automatically

When you use the Platform, we may automatically collect:

• IP address
• Browser type and device information
• Usage data, logs, and timestamps
• Cookies and similar tracking technologies

2. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Platform
• Create and manage user accounts
• Process payments and invoices
• Improve functionality and user experience
• Communicate service updates or support responses
• Ensure security, prevent fraud, and enforce policies
• Comply with legal obligations

We do not sell your personal data.

3. Client Data (CRM Data)

Client Data uploaded to the Platform:

• Remains the property of the Client
• Is processed solely to provide the Services
• Is not accessed, reviewed, or shared except as necessary to operate the Platform, provide technical support, or comply with legal obligations

Client Data processing is governed by our Data Processing Addendum (DPA).

4. Cookies & Tracking Technologies

We may use cookies and similar technologies to authenticate users, remember preferences, analyze usage patterns, and improve performance. You may disable cookies in your browser, though some features may not function properly.

5. Data Sharing & Disclosure

We may share information only with:

• Trusted service providers (hosting, payment processors, analytics)
• Legal authorities if required by law or legal process
• Successors in the event of a merger, acquisition, or asset sale

All third parties are required to maintain appropriate data protection standards.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect data against unauthorized access, loss, misuse, or alteration. No system is completely secure, and absolute security cannot be guaranteed.

7. Data Retention

We retain personal data only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Client Data may be deleted upon account termination, subject to applicable laws.

8. User Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of personal data
• Restrict or object to certain processing activities

9. International Data Transfers

By using the Platform, you acknowledge that your data may be processed or stored in jurisdictions outside your country of residence, including Nicaragua and other countries where our service providers operate.

10. Children’s Privacy

VirtualCRMs.com is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Platform constitutes acceptance of the revised Privacy Policy.

12. Contact Information

If you have any questions regarding this policy, please contact us at:

VirtualCRMs.com
Email: support@virtualcrms.com
Address: Managua, Nicaragua

13. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of Nicaragua, without regard to conflict of law principles.